FAQ
How can I contact Dojofist?
You can email us at info@dojofist.com where our customer service team will be happy to help you with whatever you need.
Do you ship worldwide?
Yes, we offer international shipping.
Where do you ship from?
We ship from Hong Kong.
How long will it take to receive my order?
Once you place the order please allow 3-5 business days to precess your order. After that it will take 7-14 business days to receive your order.
What happens if I don't receive my order?
If you don't receive your order within 30 days you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax free in US dollars, which means you may be liable to pay for duties and taxes once you receive the order. import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payments of these taxes and charges are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details and charges please contact your local customs office.
How do I return an item?
Please contact us at info@dojofist.com
What if the item(s) I received are defective, incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing and/or defective. Please include your order number, photographs of the items and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Can I cancel or modify my order?
We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. While we will do our best to accommodate your request, please note that once an order is shipped, it may not be possible to cancel or modify it.
We hope this FAQ section has addressed your queries. If you need further assistance, please don't hesitate to contact our customer support team. Thank you for choosing our online store!